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As a customer service officer.. We have to face all sorts of customer...and the motto for us staying in this industry is to.. not take it to heart.. but sometimes it's really tough not to do so... so far...i had faced nasty customers...yea..and i have overcome it...there are nice customers too.. lil stuffs they do..really brightened up my day..=) To me..i would rather face nasty customers everyday...to know that there will be people backing you up.. but when it comes both ways...you really don't know where to stand and who are your allies.. I really hate the attitude of my co colleagues or should say those people that are above my level.. but i don't blame them...as our jobs are interlinked to each other..so as i'm the first hierarchy in the tree...i'm not supposed to make any mistake...if not..people at the top will get stuck..yea yea yea... but one thing is..they don't admit their mistake..and they will somehow or rather blamed it on you...if that's my mistake..i will admit..but why push the blame? i have a character..when things happen..be it my fault or not...i love to explain...and this makes situation worse..so when i'm reprimanded of that mistake..i will try to explain but then again..another thought goes through my mind...whats the point of explaining? it will still be your fault..so i just let it be.. i seriously wonder...in a long run...how am i going to survive in such environment...to swallow everything though it's not your fault..and to swallow every single knowledge i learnt everyday so as not to be scolded being taught so another day... i really missed the honeymoon period.. if i can't survive in this environment..i doubt i will be able to survive in any other environment.. but what can i do to feel better each day? worrying is at the top of my list...worried of this..and worried of that.. but i can't seems to find the flame in me... i just feel like giving up but still holding on to something... it's something invisible.. *************************************** 2010..is a tough year for me..for the start..hope it will be better as times flies... guess i'm compensating the slackness i had in 2009...and thus the double impact in 2010... what do i need now? supports and supports.... i'm totally drained.. |